Technical Support Technician 1
GENERAL SUMMARY:
Work is performed under consultative direction and assignments are often self-initiated determining and pursuing courses of action necessary to obtain desired results. Work is reviewed for technical adequacy (or conformity with instructions). Responsible for making decisions and recommendations impacting the company’s ability to achieve goals critical to its objectives and possibly affecting its business reputation. Occasionally manages technical and installation positions within the technical service center. Responsible for the overall direction, coordination, and evaluation of subordinate positions. Provides on-the-job training as required in support of the technical service center organization. Executes management responsibilities in accordance with the organization’s policies and applicable laws.
LOCATION: World-Wide
PRINCIPAL DUTIES/RESPONSIBILITIES:
• May perform reverse engineering efforts to document prior equipment installations or configurations.
• Works with detailed circuit diagrams; hardware fittings, or test equipment involving a variety of mechanisms including installation, maintenance, testing, and troubleshooting in the field to ensure optimum network usage and quality.
• Conducts tests or experiments requiring selection and adaptation or modification of a wide variety of critical test equipment and test procedures; sets up and operates equipment; records data, measures and records problems of significant complexity that sometimes require resolution at a higher level; and analyzes data and prepares test reports.
• Provides system and equipment operation and maintenance On the Job Training (OJT) to on site operator and maintenance personnel.
• Validates system and equipment compliance to configuration and operational readiness Provides technical support for the preparation, updating, and maintenance of detailed documentation and/or database revisions.
• Ensures that the work spaces are properly maintained and that routine clean-up is accomplished.
• Pursues professional development opportunities to increase job skills and capabilities
• Contributes to continuous process improvement efforts as they relate to current job assignment and other improvements throughout the company when identified.
• Performs additional duties and responsibilities as directed.
RESPONSIBILITY LEVEL and DECISION MAKING AUTHORITY:
• Work is performed under consultative direction and assignments are often self-initiated determining and pursuing courses of action necessary to obtain desired results. Work is reviewed for technical adequacy (or conformity with instructions). Responsible for making decisions and recommendations impacting the company’s ability to achieve goals critical to its objectives and possibly affecting its business reputation. Occasionally manages technical and installation positions within the technical service center. Responsible for the overall direction, coordination, and evaluation of subordinate positions. Provides on-the-job training as required in support of the technical service center organization. Executes management responsibilities in accordance with the organization’s policies and applicable laws.
LEAD/SUPERVISORY RESPONSIBILITY:
• This position may provide supervision and leadership to lower level company personnel.
FUNCTIONAL KNOWLEDGE, SKILLS, AND EXPERIENCE:
• Two years of demonstrated ability and knowledge of the principles of electricity, electronics, shipboard, and/or shore installations and shop supervision. One (1) of the two (2) years to include involvement in in any combination of design, or in-service engineering installation, relocation, diagnosis and repair of hardware and/or software systems of C4ISR equipment.
• Possess sufficient technical skills to work independently.
• Must possess analytical, planning and problem solving skills and be able to interpret and work from blueprints, drawings, technical manuals, handbooks and other technical documentation and ability to evaluate and correct technical problems.
• Outstanding oral and written communication skills are also required
• Demonstrable experience supporting customer inquiries and technical assistance service.
• May lead and/or provide training to less experienced staff technicians on specific project segments.
• Demonstrated ability and knowledge in Computer literacy, including use of word processing, spreadsheet and database software.
REQUIRED EDUCATION:
• Associates Degree in Engineering, Computer Science, or Electrical and Electronics Engineering ; plus one (1) year electronic installation experience. (Note: AS Degrees in Electrical and Electronics Engineering shall be from an Accreditation Board of Engineering and Technology (ABET) accredited program. See www.abet.org.); OR
• Graduation from an Engineering, Computer Science, or Electrical/Electronic Technical School or from a Military Technical Class A or B plus one (1) year of documented electronic installation and maintenance experience; OR
• High school diploma or its equivalent and three (3) years of documented electronic installation and maintenance experience.
LICENSES, CERTIFICATIONS, OR QUALIFICATIONS
- Certification or Qualifications required PRIOR to starting work:
• A GOVERNMENT CLASSIFIED INTERIM SECRET or HIGHER SECURITY CLEARANCE
• Valid U.S. Driver License
• Current U. S. Passport
• Firewatch Qualified
• Cableway Installation & Inspector Qualified
• Multi-Pin Copper Connector Qualified
• Fiber Optic Connector (ST, SC, FC) Qualified
• Shipyard Safety Orientation Qualified
• OSHA 29CFR Part 1910, 1915, and 1926 Qualified
Certification or Qualifications in the following areas is a plus:
• Shipboard Competent Person /Confined Space
• Optical Time-Domain Reflectometer (OTDR) Qualified
• CPR/AED &/or First Aid
• IPC, J-STD-001CS, Solder Certification
• Security Certified Network Professional (SCNP)
• IPC, WHMA-A-620, Solder Certification
• 10 Hour-OSHA Maritime Shipyard Employment
• Optical Time-Domain Reflectometer (OTDR) Qualified
WORK REQUIREMENTS
The essential functions of this job would be performed in a dry industrial environment where temperature ranges run from near freezing to temperatures in excess of 100º. The noise level in the work environment is normally in the 65db range however; occasionally noise levels may exceed 80db where additional hearing protection is required. May be required to climb to heights in excess of 200 feet. May require a person to be able and willing to work 7 days a week in excess of 8 hours a day for weeks on end AND be able and willing to travel out of town and/or overseas for extended periods (sometimes can be in excess or up to 4 to 6 weeks at a time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
There are physical and mental requirements of the position as it is typically performed. Rarely any requirements outside the normal range of daily movement, however occasionally lifting, carrying, and team handling operation from 75% up to 100% of an objects weight up/down steps or slopes is required. NOTE: Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request of a reasonable accommodation, the Executive Management may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.